Celebrating a Decade of Excellence

8/8/2024 (Permalink)

Ken Parker, President, watching a video of messages from his employees.

Last week, on August 2nd, we marked the 10-year anniversary under the dynamic ownership of Ken Parker and Ron Pack. What began as the purchase of a single franchise has blossomed into a remarkable journey of growth and success. With fearless leadership and steady commitment, we've expanded to 13 franchises and welcomed three more managing partners across Ohio.

Over the past decade, our dedicated team of 200 professionals has tackled nearly 20,000 jobs! While Ohio is our home base, our commitment to helping communities extends far beyond state lines. We've brought our expertise and support to 13 states, including Texas, Vermont, North Carolina, Florida, and Oklahoma, offering our services wherever they are needed most.

Among the 2,250 franchises across North America, our SERVPRO team has consistently ranked in the top 100 for nine consecutive years and achieved a coveted spot in the top 10 for three years. This recognition is a tribute to our hard work, dedication, and exceptional service.

Here's to 10 incredible years of making a difference and many more to come! Thank you to everyone who has been part of this journey with us. We couldn't have done it without your support and trust.

A Guide to Navigating the Insurance Process

8/6/2024 (Permalink)

Experiencing property damage, whether due to water, fire, or storm, can be incredibly stressful. Navigating the insurance claims process can add another layer of complexity to an already challenging situation. At SERVPRO®, we understand the intricacies of the insurance claims process and are here to help guide you every step of the way. This guide will educate you on the claims process, highlight common pitfalls, and offer tips on how to document damage effectively.

The Insurance Claims Process

The insurance claims process for property damage typically involves the following steps:

1. Immediate Action: As soon as you discover damage, take immediate action to prevent further harm. This may include turning off water sources, boarding up windows, or covering damaged roofs.
2. Contact Your Insurance Company: Notify your insurance company as soon as possible. Provide them with details about the damage and inquire about the next steps in the claims process.
3. Document the Damage: Before making any repairs, thoroughly document the damage by taking photographs and videos. Keep a detailed inventory of damaged items, including their value and purchase date.
4. Temporary Repairs: Make temporary repairs to prevent further damage, such as covering leaks or securing broken windows. Keep receipts for any materials or services you purchase, as these may be reimbursable.
5. Meet with the Adjuster: Your insurance company will assign an adjuster to assess the damage and determine the payout amount. Be present during the inspection to ensure all damage is noted and addressed.
6. Submit Your Claim: Submit all necessary documentation, including photos, videos, receipts, and repair estimates, to your insurance company. Ensure all paperwork is complete and accurate to avoid delays.
7. Review the Settlement Offer: Once your claim is processed, the insurance company will provide a settlement offer. Review it carefully and negotiate if necessary to ensure it covers all repair and replacement costs.
8. Repair and Restoration: After settling the claim, proceed with the repair and restoration process. Choose a reputable restoration company, like SERVPRO, to ensure high-quality work.

Tips for Documenting Damage and Working with Adjusters

Proper documentation and effective communication with insurance adjusters can significantly impact the success of your claim:

• Photograph Everything: Take clear, detailed photos of all damaged areas and items from multiple angles. Capture the overall damage and close-up shots of specific issues.
• Create a Damage Inventory: List all damaged items, including their make, model, age, and estimated value. This inventory will be essential for your claim.
• Keep Records of Communication: Document all interactions with your insurance company, including phone calls, emails, and letters. Note dates, times, and key points discussed.
• Be Honest and Thorough: Provide accurate information about the damage and the events leading to it. Honesty and transparency will facilitate a smoother claims process.
• Accompany the Adjuster: Walk through your property with the adjuster to ensure all damage is noted. Point out hidden or less obvious issues that may require attention.

How SERVPRO Assists Clients with Insurance Claims

At SERVPRO, we understand that dealing with property damage is stressful enough without the added burden of navigating insurance claims. Our team is here to help you through every step of the process, ensuring a smooth and successful restoration experience.

Our Support Includes:

• Claims Assistance: We work closely with your insurance company, providing them with detailed reports and documentation to support your claim. Our goal is to streamline the process and secure a fair settlement.
• Expert Assessment: Our trained professionals conduct a comprehensive assessment of the damage, ensuring no detail is overlooked. This thorough evaluation helps us develop an accurate repair plan and cost estimate.
• Efficient Restoration: Once your claim is approved, our experienced team gets to work quickly, restoring your property to its pre-damage condition. We use advanced equipment and proven techniques to deliver high-quality results.
• Customer Advocacy: We advocate for our clients throughout the claims process, ensuring their needs are met and their concerns are addressed. Our team is always available to answer questions and provide guidance.

Understanding the insurance claims process for property damage is essential for a successful recovery. By documenting damage thoroughly, avoiding common pitfalls, and working with trusted partners like SERVPRO, you can navigate the process with confidence. Our commitment to excellence and customer satisfaction means you can trust us to restore your home and peace of mind. If you’re facing property damage, contact SERVPRO today for expert assistance and support.

SERVPRO® Offices Unite for a Cause: Making a Difference Through Food Donation Drive

3/19/2024 (Permalink)

In the heart of our community, SERVPRO's South, Licking, and North Columbus offices have demonstrated once again their unwavering commitment to making a difference. Participating in a local food donation drive, our teams rallied together with incredible spirit, showcasing the power of unity and compassion. The collective efforts of our Licking and South Columbus teams resulted in an impressive donation of 699 pounds of food, while our North office contributed a generous 637 pounds. But the spirit of giving didn't stop there.

Understanding the profound impact of this initiative, SERVPRO has taken a step further by matching $1 for every pound donated, bringing the total contribution to a remarkable $1,336. This gesture not only doubles the impact of the original donations but also reinforces our dedication to supporting and uplifting our local communities in times of need.

This food donation drive is a testament to the values that lie at the core of SERVPRO's mission—compassion, service, and community. By coming together to support this cause, our offices have not only provided essential assistance to those in need but have also set an inspiring example of how businesses can play a pivotal role in fostering community well-being.

We extend our heartfelt gratitude to every team member who contributed to this drive, demonstrating that together, we can make a substantial difference in the lives of others. Our collective efforts serve as a powerful reminder of the impact of kindness and the importance of community support.

As we reflect on the success of this food donation drive, we are reminded of the strength that lies in unity and the difference we can make when we come together for a common cause. SERVPRO is proud to be a part of such a vibrant community, and we look forward to continuing to support and participate in initiatives that contribute to the well-being of those around us.

Through actions big and small, we can create waves of change, ensuring that no one has to face hardship alone. Together, we are stronger, and together, we can create a brighter future for all.

Professional Cleaning Services Beyond Disaster Recovery

9/21/2023 (Permalink)

When you hear the name SERVPRO®, you likely think of a trusted partner in disaster recovery and restoration. While it's true that we excel in helping you recover from the unexpected, our services extend far beyond that. Professional cleaning services offered by SERVPRO® can not only restore your property after a disaster but also provide numerous benefits in regular, day-to-day situations.

1. A Healtheir Environment

One of the most immediate and noticeable benefits of professional cleaning is the creation of a healthier indoor environment. Regular cleaning removes dust, allergens, and harmful pathogens from surfaces, improving indoor air quality. In today's health-conscious world, a clean and healthy workspace is vital for the well-being of your employees and customers.

2. Enhanced Productivity

A clean and organized workspace can have a significant impact on productivity. Clutter-free and sanitized environments promote focus and efficiency. Your employees are more likely to be productive when they work in a clean and orderly space.

3. Impress Clients and Customers

First impressions matter. A clean and well-maintained business space conveys professionalism and attention to detail. When clients or customers walk into your establishment, a clean environment can leave a positive and lasting impression.

4. Prolonged Asset Life

Regular cleaning and maintenance of your business property can extend the life of assets like carpets, upholstery, and furniture. This not only saves money in the long run but also reduces the need for frequent replacements, benefiting the environment.

Professional cleaning services from SERVPRO® offer immediate benefits by creating a healthier, more productive, and impressive business environment. Additionally, taking proactive steps to disaster-proof your business is essential for its long-term success. By developing an emergency plan, safeguarding your property, and partnering with experts, you can protect your business from unforeseen events and ensure a smoother path to recovery if disaster does strike. Remember, at SERVPRO®, we're not just here for the unexpected; we're here to help you thrive every day.

Is your Columbus Commercial Building Ready For Winter?

8/1/2023 (Permalink)

As the colder months approach around Ohio, commercial property owners and managers should prepare for the challenges that winter brings. Proper winterization is essential for maintaining a safe, efficient, and functional property during the frosty season.

1. Conduct a Winter Maintenance Check:

Before the winter weather sets in, schedule a thorough inspection of the property. Check the roof for leaks, the gutters for blockages, and the windows and doors for proper sealing. Addressing any maintenance issues early can prevent costly damage and energy inefficiencies during the winter.

2. HVAC System Maintenance:

A well-maintained HVAC system is crucial for keeping the property warm and comfortable during winter. Have a technician inspect and clean the heating system, change air filters, and ensure that all components are functioning optimally.

3. Protect Pipes from Freezing:

Frozen pipes can lead to significant water damage and expensive repairs. Insulate exposed pipes and consider installing heating cables in areas prone to freezing. Encourage tenants to keep the property heated, even during periods of vacancy, to prevent pipe-related disasters.

4. Snow and Ice Removal Plan:

Create a comprehensive snow and ice removal plan in collaboration with a reputable snow removal contractor. This plan should include designated snow removal areas, priorities for clearing different parts of the property, and an emergency response plan for severe weather events.

5. Stock Up on Winter Supplies:

Ensure an ample supply of winter essentials, such as salt, sand, snow shovels, and ice melt. These supplies are essential for maintaining safe walkways and parking lots, reducing slip and fall risks for tenants and visitors.

6. Landscape and Tree Maintenance:

Trim tree branches that could potentially break under the weight of snow and ice, posing a hazard to the property and its occupants. Additionally, remove any dead or weak trees that could fall during winter storms.

7. Check Exterior Lighting:

With shorter daylight hours in winter, proper exterior lighting is crucial for ensuring safety and security on the property. Inspect and replace any burnt-out bulbs or damaged fixtures to maintain a well-lit environment.

8. Communicate with Tenants:

Open lines of communication with tenants and inform them of your winter preparation plans. Encourage them to report any maintenance issues promptly and provide them with guidance on winter safety measures.

9. Plan for Power Outages:

Prepare for potential power outages by having a contingency plan in place. Consider investing in backup generators to keep essential systems, such as emergency lighting and security, operational during power disruptions.

10. Review Insurance Coverage:

Review your property insurance coverage to ensure it adequately protects against winter-related risks, such as snow damage, burst pipes, and slip and fall incidents. Make any necessary adjustments to your policy to avoid potential financial losses.

Winterizing commercial properties is a proactive approach to safeguarding investments, maintaining tenant satisfaction, and ensuring smooth operations during the colder months. By conducting proper maintenance checks, preparing for snow and ice removal, and focusing on tenant safety, commercial property owners and managers can navigate winter with confidence. Remember, early preparation and attention to detail are key to a successful and hassle-free winter season for your commercial property.

OALA Trade Show

3/15/2023 (Permalink)

Wendy Ellsworth Assisted Living Account Manager (614) 205-3001 wellsworth@SERVPROofnecolumbus.com

Welcome to the OALA Trade Show!

Thanks for joining us! We at SERVPRO are excited to have you here! We invite you to enjoy the Trade Show and its vendors at your leisure. You will find a number of amazing partners who are eager to share information with you. Make sure to stop by our SERVPRO booth and say “Hi Wendy Ellsworth”! She will greet you with her signature smile and you’ll have a chance to win one of our great raffle prizes.

As a reminder, SERVPRO is committed to providing you with peace of mind for your communities. The following is a list of the services that we provide that may be of benefit to your facility:

• 24/7 Emergency Services
• Water Mitigation
• Fire Restoration and Cleaning
• Facility, Kitchen and Appliance Deep Cleaning
• Deodorization, Disinfection and Sanitation Services
• Mold Mitigation and Remediation
• Bio-Hazard Clean Up
• Carpet & Upholstery Cleaning

Wendy will be happy to assist you with any further questions regarding our services during the day. She can also be reached by phone or email.

Enjoy the OALA Trade Show! We will see you soon!

Always Be Looking For Water Damage

12/7/2022 (Permalink)

Water rings and stains on your ceilings and walls are signs of water damage!

Water damage can be very detrimental to your home or business! Most people don’t know that the longer you wait after having water damage the more damage you are actually causing to your home or business. When you have water damage the best thing to do is shut off the water source that is causing the damage. If the damage is coming from something you are unable to cut off, you may need to contact a plumber in your area. Once this is completed then you want to call the professional experts here at SERVPRO® of Northeast Columbus to come out immediately and assess the problem. It doesn’t matter the size of the damage we will be able to help get it under control. Water damage can be difficult to spot but here are some signs you can look for in your home and business:

• Water rings on your ceiling or walls
• Soft or sagging on your ceiling or walls
• Wet or soggy carpets
• Warping in your wood flooring

The best thing to do is call an expert right away before the problem gets worse. Our highly trained technicians are waiting for your call. We have our specialized equipment ready to use to get your disaster mitigated as soon as possible. Don’t wait until the problem gets worse, call our highly trained team at SERVPRO® of Northeast Columbus today!

The Aftermath Of A Commercial Fire

8/18/2022 (Permalink)

Once the fire department has doused all of the flames, be sure to call SERVPRO, the fire remediation experts.

When a fire strikes on your commercial property, it's quite likely that you feel yourself start to panic. This immediate reaction makes sense given all of the economic turmoil and property destruction that a fire can cause. However, knowing which steps to take in the face of a Columbus commercial fire can help prevent you from becoming anxious, losing money, and undergoing extensive property damages. To handle a commercial fire successfully, follow the tips below:

1. Contact A Fire Remediation Expert.
Once the fire department has put out all of the flames, be sure to call a fire remediation expert. This individual will be able to equip you with a thorough assessment indicating the extent of the damages. Don't ever attempt to handle any of the cleanups, drying, or restoration processes on your own. Doing so could put you in peril of injury and illness.

2. Assemble Your Records.
In addition to contacting a fire remediation expert, make sure that you assemble your business' essential records. You'll want to have this information with you when you start working with your insurance company. To guarantee that you can have all of your files ready in a safe place, make a point to buy a fireproof safe where they can be stored.

3. Call The Insurance Company Immediately.
Be sure that you call your insurance company once the fire is put out. This step is important because your insurance agent will work with you to file a claim and determine how much coverage you'll attain for the commercial damages.

4. Get Permission To Re-enter The Building.
Always ask the fire department or another local authority whether you can re-enter your building. In some cases, a fire can weaken the structural integrity of the commercial property and make it subject to collapse. This is why you need to assure that re-entry is safe for you and your tenants.

If you experience a fire at your commercial property, call our experts at SERVPRO of Northeast Columbus today at                  (614) 888-5700!

Preventing Water Damage While You're Away

6/9/2022 (Permalink)

Don't come home to a water disaster!

Many things can go wrong in your home while you’re on vacation, most commonly leaks and water damage. Learn how to help prevent and reduce the risk of water damage when you’re away from your home:

Check for Leaks

Before you leave on vacation, be sure to check around your house for any leaks. Pipes under sinks, your water heater, anything resembling rust, cracks, or other damage. It’s important to check the seals around your windows and the exterior of your home as well. If you find any leakage, be sure to fix it right away so everything can be repaired and in good condition before you leave.

Inspect Appliances

Important appliances such as your dishwasher, washer/dryer, and refrigerator are all connected to your home by hoses. If these hoses are damaged in any way, they can cause major water damage to your home. Inspect your appliances and, if needed, replace their hoses prior to leaving on vacation.

Clean Your Gutters

Cleaning leaves and other debris out from your gutters before taking a vacation is an easy way to prevent potential blockage and build up. To learn more about the advantages of clean gutters, click here.

Turn Off the Water

Whenever you leave your home for an extended period of time, it’s important to turn off the water main and make sure the pipes are completely drained. This will stop any water from continually leaking in your home while you’re away. Simply run the water and flush your toilet after you turn off the water.

Have Someone Check on Your Home

Coordinate to have someone come over and check on your home while you’re away. Having a friend, neighbor, or family member keep an eye on your property can help keep it in good shape, and they can notify you immediately if something goes wrong.

With these tips, you can truly enjoy your vacation with the peace of mind that your home is safe from any potential water damage that could occur in your absence. If your home does suffer from water damage, call our SERVPRO of Northeast Columbus Team!

The Water You Don't See

6/9/2022 (Permalink)

If you find water hiding in your home, call our SERVPRO of Northeast Columbus Team today! Don't wait!

Even the smallest  water damaged areas have the potential to cause serious structural and indoor air quality issues over time. The key to avoiding costly restoration in the future  is to handle every water problem as a real threat to your residential home or commercial property. SERVPRO of Northeast Columbus has the professional equipment, highly-trained staff and proven experience to detect and dry hidden water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. Our SERVPRO Team will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by SERVPRO to detect and find hidden moisture:

• Moisture Sensors are used to detect moisture in carpets, baseboards and walls.
• Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing us to monitor the drying process.
• Thermohygrometers measure temperature and relative humidity. When presented with this information, our technicians can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and deodorized.
• Ultra Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.
• Thermal Foggers dispense solvent based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles to deodorize structures, garments, automobiles and other places where cleaning cannot reach.

The bottom line? SERVPRO Northeast Columbus has the training and equipment to make it “Like it never even happened.” Call us today!