What our Customers say...


I want to tell you the guys you sent out to take care of our water damage did an Excellent job! We called SERVPRO at 8:30am and they were here by 10:00am. They were professional and nice to work with.

The SERVPRO team that came to my home was FANTASTIC! They were very good at everything they did and treated me great!

Rachel, thank you for your courtesy and help in achieving repair of our damaged garage dormer roof. You have been incredibly responsive and prompt whenever I have had a question. CD and his helper did an excellent job. I have been a USAA member for over 50 years and am grateful they contacted SERVPRO to do the job!

Ms. Piazza, thank you for your prompt attention in this matter. The job came in under budget, ARE YOU KIDDING ME? That seldom happens in America Anymore. I'm just so thankful to you and all of your staff. Andrew, Phillip, Jason, Nick and Emily have served us well and should be commended for their fine customer service. Our lives were turned upside down Sunday morning and by Monday I felt a weight lifted from my  shoulders. Thanks, again to  you and all of your staff.

I was very pleased with the water damage service that was provided by SERVPRO. They were very dependable, especially the person that came to my home daily to check the drying. Fantastic job!

I just want to let you know how AMAZING Kenny Taylor and his crew were cleaning up my fire the last couple of days. I couldn't wait to call SERVPRO as soon as they were finished to compliment them and compliment whoever was responsible for hiring them to be representatives of SERVPRO!

Thanks for getting your crew out so fast this weekend. Our staff was impressed, and stated that your team did an amazing job!

Thank you for the EXCEPTIONAL work on my home after my fire. Kevin Moon was great to work with. He kept me informed of every aspect of the job and was dedicated to doing a quality job. His professionalism and workmanship was truly OUTSTANDING and my family and I are VERY PLEASED with the outcome and a job well done. If the need should ever arise again (hopefully never again from a fire) or if anyone is looking for a contractor, I highly recommend SERVPRO!

The service was prompt and professional. Would definitely recommend to neighbors and friends.

Great company with extremely fast service. The construction crews worked fast to get our home back up and running as quick as they could.

Amazing service! Always great response time, super important. I've never been disappointed!

Great customer service and very friendly!

Excellent service! Would strongly recommend.

Excellent service! Would strongly recommend.

Great service and always fast to respond to an emergency.

Wonderful service! Great experience with SERVPRO! I would highly recommend.

Very Professional company to work with- great customer service!

My water line burst and a technician was at my home that morning. Service was fast, friendly and knowledgeable.

Great experience! Prompt service. All expectations met!

Very happy with the father and son who came out on Sunday and stayed until midnight to complete the mitigation. They were very nice and worked very hard and did an awesome job. Could not have had a better crew to come into my home.

I had a faucet leak and water got into my basement. My insurance company sent out SERVPRO to clean it all up. They were very fast in getting here and very professional throughout the entire experience. I would use them again without question if I needed to.

Would use again and again! We had a great experience during an extremely stressful time for us. The guys were great. Thanks SERVPRO!

We were extremely relieved when SERVPRO came to help, and we couldn’t have been more pleased with the results. We did need to wait a little bit, but that’s how repairs work when you have to coordinate insurance adjusters, contractors, laborers, AND your home is on the list of historical sites. I’m glad they took the time to find the right people for the job we had, and that our insurance company was able to approve everything on time. As much as I wanted things to “just be done”, I’m glad SERVPRO was there to keep me in the know, and ease my anxiety. Will recommend to anyone!

Really good response time nice people and service and works hard

I had an amazing experience with this company. One worker in particular Kenny went out of his way to make sure we were happy with the work. He was very nice and attentive. I appreciate the hard work you men do. Thank you so much, we couldn't he happier!

Excellent job! I am so happy with the job SERVPRO did in my home when I had a water damage. The team responded quickly to my emergency. I was ever upset, and the guys understood and were very patient with me. I would recommend SERVPRO to anyone!

Being in property management, I have been using SERVPRO of Northeast Columbus on a regular basis since August 2012. Their team of professionals are not only quick to respond but they consistently go the extra mile to ensure that nothing is missed! Austin's follow up and communication with our tenants/staff is outstanding and provides comfort in a less that ideal situation! Many thanks to Ken, Jeremy and the team for taking care of Chase Tower!


I'm extremely satisfied with the job that Kenneth and James completed for us today. They were her for 12 hours and worked hard the entire time. I can't say enough good things about their work ethic and the results. The basement was a disaster. We had 4 inches of sewer water flood the entire basement. They came out promptly and didn't leave until the job was done. I highly recommend them!

The team that did the clean up from our water damage at my home were fantastic! They were very friendly, professional and took care of all my needs. They answered all my questions. I am getting ready for restoration and have no doubt I will get the same great service!

I was very pleased with the professional job SERVPRO did! My sons took care of everything and they are very particular, but they were very impressed with the crew that came out for emergency services and all the follow up that was done to complete my job.

I wanted to compliment your guys for the great work they did. Our company had a nasty sewer back up and they came right out. The crew turned things around in one day. The team of guys you sent were very thorough and worked very hard. I would recommend SERVPRO to anyone!

Everyone was extremely personable, knowledgeable and professional. They showed strong execution at each step during a very difficult restoration and repair project due to the extensive water damage to the church. They were very respectful of the church environment in and out of the church and they addressed all my concerns. They were attentive to the small details of the project which made a tremendous difference in the overall quality of the project.

Ongoing and timely communication during the project in job status, estimated completion, proposed changes, progress and what the next step would be. What I really liked is that I was consulted at every step of the project. Proposed changes to key sanctuary, cafeteria and hallway areas made for a very nice improvement. I really appreciated the team's thoughtfulness in these important areas.

The best testimony to the outcome of the project was provided by the church members... Job well done!

Finally, I would like to acknowledge key project team members: Ken, Brenda, George, Jeremy and Cory. On the behalf of the Word of Life Church, thank you for all the hard work!!

SERVPRO exceeded my exceptions when they came to my home for a water damage in my basement. They had to removed drywall four feet up and remove all the trim. They did a great job with the repairs and everyone was very professional.

I appreciated the quick respond I received when I contacted SERVPRO for a water damage. The job took about a week between the demolition and the drying. I will definitely call SERVPRO if I every have another water damage! They did a great job!

I couldn't be more pleased with SERVPRO!

All the teams that came out to our home did a GREAT JOB! I am very happy with the service I received from SERVPRO.

“I’m happy as a Clam!” I never needed to use SERVPRO before, but I am extremely pleased with the response time to get on site. Everyone has been very professional to deal with during this loss.

My wife and I bought a new home through an auction process, only to find out that the basement was full of mold.  We contacted SERVPRO to help clean it up.  They were able to use a dry ice blasting process to clean the mold off the floor joists and make them look brand new.  Thanks to their help, we were able to move in much sooner than we thought we would.  We would definitely use SERVPRO again, and would recommend them to anyone with a mold related problem. 

I just wanted to let you know how great the two guys you sent to clean up my water damage were. Kenneth & Jason were very professional and explained everything they were doing. They are a great asset to your company and I would hold on to them!

As a property manager in the commercial real estate industry, Serv-Pro of Northeast Columbus provides excellent service.

They go above and beyond to get the job done. Their professionalism is a great help during a stressful time. 

When one of the buildings under my company’s management had a major plumbing leak, Ron Pack, one of the owners, was at the site every day to check on the progress of the cleanup.

I am confident that when their services are needed, the job will be completed properly and timely.         

I was very happy with the service. Everyone did a Great Job!

Everyone from SERVPRO did a great job! They were very professional and timely.

My experience with SERVPRO was great. They responded quickly to our water loss and I was very happy with the service!

I was very happy with SERVPRO! They always took the time to answer all my questions and concerns. Everyone that came out to my home was great. I really appreciated SERVPRO helping me through a hard time.

SERVPRO did a great job! Everyone I worked with from the office to the production crews were very professional.

Ron was excellent in setting up a team of contractors to ensure all the work I needed was completed and of highest standards. We had a pipe burst over the harsh winter weather. We needed the carpet replaced, walls painted and trim work.

We would highly recommend their service team to anyone in need of these types of services. Thank you Ron Young!

Kudos to SERVPRO! Our finished basement was flooded due to excess rain and roots in the main sewer line. Local agents were overwhelmed with calls, seve pro called out for extra help. We had delightful professionals arrive at our home here in Gahanna from neither Ohio! What a blessing! Cannot give your company enough praise...knowledgeable, professional, helpful, kind, caring, effecient, etc. A simple "thank you"to these individuals seems inadequate....but our appreciation is truly heartfelt. Please convey this to all those involved with our water issue. Definitely a dedicated customer (although I hope not to have to call you again!) and we will certainly recommend you to anyone needing your expertise!

SERVPRO has been at my house for the last three days and didn't even leave till they finished the job tonight around 10pm. We had tile collapse and water back up through our drains and flood our basement. They came in and moved everything out, got rid of and inventoried everything that was ruined and also moved the good/salvageable stuff into a pod. Completely sanitized and steam cleaned the entire basement and have it set up now drying. They did a fabulous job and were very professional from Andrea Miller who cam out to do the estimate and Jarred, their site manager and his crew. Very Friendly and did an awesome job!!! I Highly recommend them for any job and honestly, I can't thank them enough!

I was very happy the service, everyone was polite and professional. I was very comfortable with them in my home. I would highly recommend SERVPRO.

I was very impressed with the excellent service I received, from the time Ken Parker came to my house to give me an estimate, to the time Devlin and Michael arrived at my house which was a few hours later to start the job. Everything was moved in the basement and returned to its place after the job was completed. They worked continuously and didn't stop until the job was finished. I received calls as to when they would arrive and when the follow-up check would be done. They were meticulous and very nice to deal with and the basement looks as good as new!

We were very please with SERVPRO. They were very helpful coordinating all the services long distance with our recent mold damage.

Thanks for EXCELLENT service!

Outstanding Service. My go to company for all cleanup needs. Reliable. Professional. Friendly. Wish I could give them 6 stars.

I'm an insurance agent with Buren Insurance Group Inc & SERVPRO of NE Columbus is the cleanup and restoration company I recommend to clients. They are quick, efficient and easy to work with & have an excellent customer service team!


My english is not very good, and SERVPRO was able to deal with our barrier and make me feel very comfortable. I very much appreciate them.

I've been using SERVPRO for the last 5 years. Their service is impeccable. They are always there when I need them and the response time is amazing. I run a 36 story building downtown Columbus Ohio and we've had some very large disasters.  SERVPRO  LaShawn Hill has always been there for us. No matter what you need in a disaster, they have it or they know where to get it. Thank you SERVPRO for helping me out!!!!

I had a recent event involving my refrigerator water line that broke. I had no idea how to handle the situation and a neighbor recommended that I use SERVPRO. I called SERVPRO of northeast Columbus and they walked me through the process step by step, and worked with my insurance company to make sure that my home was put back to normal. They were able to dry out our home, and even repaired the floors and drywall that were damaged. I could not have been happier with their service and compassion throughout our difficult time. HIGHLY recommended.

Very caring company, from the office staff I spoke to on the phone to the individuals who come to your house. Feels like you are their most important customer, but judging by all of their other reviews, everyone feels that way. Thanks for being so patient.

Fantastic people to work with. Great communication and fast response. They were there when we needed them the most. They worked with our insurance company making our claim go silky smooth, like butter. Highly recommended!!!

What a wonderful experience. They were so helpful and friendly. I was so worried that our kitchen would never be quite right after our son Timmy tried to "torture" his Batman action figure on the stove and started a horrible fire, but SERVPRO took care of it all. Highly recommended!

I used SERVPRO in conjunction with a claim through my Nationwide home owner’s insurance. They handled everything from start to finish and did a terrific job. Kevin, our Production Manager, was amazing. Always quick to respond to our questions, proactively let us know what was happening next, worked around our schedule, arrived on time, and the list goes on. I hope I never have to call on them again but if I do they will definitely have my business.

We serviced a local lawn care company for a water damage and James said the crew was FABULOUS! He made a special effort to say how much he appreciated the great job they did.

Austin was very helpful and responsive; Jarrod & Calvin worked very hard, no breaks and they were both very courteous. They were all EXCELLENT, KUDOS!

I want you to know that the crew that came out to my home did a great job!

I am very happy with the work, it went very smooth and everyone that followed up on my job was very professional. 

Not only do they have a fantastic office staff they go above and beyond when called upon. I have seen the results they provide first hand. Their communication with customers is direct and there is no beating around the bush when it comes to pricing. They are willing to work with customers on what would be lost cost effective vs. not giving you one option.

The team at SERVPRO NE is knowledgeable, professional, and most of all great attention to detail, making sure the work they complete is done right the first time.

Lynda S. said Jarrod and his crew were Wonderful! She was very impressed with how thoughtful and efficient they were, as well as understanding of her stressful situation.

We are very pleased with the quick response and the attention to detail all members of your team displayed. Thanks

SERVPRO was highly recommended by our insurance adjuster as the most reliable and outstanding contractor to replace our wooden floors. This included pulling out and resetting all the existing kitchen cabinetry and appliances in the kitchen. The project manager's oversight and attention to detail was outstanding. His priority was our customer satisfaction. He and his team delivered superior results. Our floors and living areas looks as if there was never a water damage.

I am very pleased and would be happy to refer your company to anyone. Marilou say her home is now "Smashing!"

Kevin & Jeff really did a great job! I’m impressed and appreciative.

Thank you and everyone else for the not only fixing the damage, but also exceeding my expectations in resolving the issues with my siding.

I would highly recommend SERVPRO to anyone with an emergency. They made a terrible situation tolerable. I can't thank EVERYONE enough!

We are very happy with the service we received from SERVPRO. Ronnie, our estimator rushed moving our contents into their warehouse because of my wife's pregnancy. He was concern about the chemicals from the fire.

Everyone at SERVPRO we worked with was wonderful! They did a fantastic job and were always on time. I was told SERVPRO was the best and I agree, I would recommend them to anyone!

Very professional, great work! They kept me informed throughout the process. Thank You

Heath was a blessing! We appreciate his professionalism and support. Eric deserves recognition too. Everything was amazing though this whole process we have had no concerns or complaints with SERVPRO!

SERVPRO personnel are amazing and hard working. They give great detail to their work...I could go on and on. Beautiful!