A Guide to Navigating the Insurance Process

8/6/2024 (Permalink)

Experiencing property damage, whether due to water, fire, or storm, can be incredibly stressful. Navigating the insurance claims process can add another layer of complexity to an already challenging situation. At SERVPRO®, we understand the intricacies of the insurance claims process and are here to help guide you every step of the way. This guide will educate you on the claims process, highlight common pitfalls, and offer tips on how to document damage effectively.

The Insurance Claims Process

The insurance claims process for property damage typically involves the following steps:

1. Immediate Action: As soon as you discover damage, take immediate action to prevent further harm. This may include turning off water sources, boarding up windows, or covering damaged roofs.
2. Contact Your Insurance Company: Notify your insurance company as soon as possible. Provide them with details about the damage and inquire about the next steps in the claims process.
3. Document the Damage: Before making any repairs, thoroughly document the damage by taking photographs and videos. Keep a detailed inventory of damaged items, including their value and purchase date.
4. Temporary Repairs: Make temporary repairs to prevent further damage, such as covering leaks or securing broken windows. Keep receipts for any materials or services you purchase, as these may be reimbursable.
5. Meet with the Adjuster: Your insurance company will assign an adjuster to assess the damage and determine the payout amount. Be present during the inspection to ensure all damage is noted and addressed.
6. Submit Your Claim: Submit all necessary documentation, including photos, videos, receipts, and repair estimates, to your insurance company. Ensure all paperwork is complete and accurate to avoid delays.
7. Review the Settlement Offer: Once your claim is processed, the insurance company will provide a settlement offer. Review it carefully and negotiate if necessary to ensure it covers all repair and replacement costs.
8. Repair and Restoration: After settling the claim, proceed with the repair and restoration process. Choose a reputable restoration company, like SERVPRO, to ensure high-quality work.

Tips for Documenting Damage and Working with Adjusters

Proper documentation and effective communication with insurance adjusters can significantly impact the success of your claim:

• Photograph Everything: Take clear, detailed photos of all damaged areas and items from multiple angles. Capture the overall damage and close-up shots of specific issues.
• Create a Damage Inventory: List all damaged items, including their make, model, age, and estimated value. This inventory will be essential for your claim.
• Keep Records of Communication: Document all interactions with your insurance company, including phone calls, emails, and letters. Note dates, times, and key points discussed.
• Be Honest and Thorough: Provide accurate information about the damage and the events leading to it. Honesty and transparency will facilitate a smoother claims process.
• Accompany the Adjuster: Walk through your property with the adjuster to ensure all damage is noted. Point out hidden or less obvious issues that may require attention.

How SERVPRO Assists Clients with Insurance Claims

At SERVPRO, we understand that dealing with property damage is stressful enough without the added burden of navigating insurance claims. Our team is here to help you through every step of the process, ensuring a smooth and successful restoration experience.

Our Support Includes:

• Claims Assistance: We work closely with your insurance company, providing them with detailed reports and documentation to support your claim. Our goal is to streamline the process and secure a fair settlement.
• Expert Assessment: Our trained professionals conduct a comprehensive assessment of the damage, ensuring no detail is overlooked. This thorough evaluation helps us develop an accurate repair plan and cost estimate.
• Efficient Restoration: Once your claim is approved, our experienced team gets to work quickly, restoring your property to its pre-damage condition. We use advanced equipment and proven techniques to deliver high-quality results.
• Customer Advocacy: We advocate for our clients throughout the claims process, ensuring their needs are met and their concerns are addressed. Our team is always available to answer questions and provide guidance.

Understanding the insurance claims process for property damage is essential for a successful recovery. By documenting damage thoroughly, avoiding common pitfalls, and working with trusted partners like SERVPRO, you can navigate the process with confidence. Our commitment to excellence and customer satisfaction means you can trust us to restore your home and peace of mind. If you’re facing property damage, contact SERVPRO today for expert assistance and support.

Professional Cleaning Services Beyond Disaster Recovery

9/21/2023 (Permalink)

When you hear the name SERVPRO®, you likely think of a trusted partner in disaster recovery and restoration. While it's true that we excel in helping you recover from the unexpected, our services extend far beyond that. Professional cleaning services offered by SERVPRO® can not only restore your property after a disaster but also provide numerous benefits in regular, day-to-day situations.

1. A Healtheir Environment

One of the most immediate and noticeable benefits of professional cleaning is the creation of a healthier indoor environment. Regular cleaning removes dust, allergens, and harmful pathogens from surfaces, improving indoor air quality. In today's health-conscious world, a clean and healthy workspace is vital for the well-being of your employees and customers.

2. Enhanced Productivity

A clean and organized workspace can have a significant impact on productivity. Clutter-free and sanitized environments promote focus and efficiency. Your employees are more likely to be productive when they work in a clean and orderly space.

3. Impress Clients and Customers

First impressions matter. A clean and well-maintained business space conveys professionalism and attention to detail. When clients or customers walk into your establishment, a clean environment can leave a positive and lasting impression.

4. Prolonged Asset Life

Regular cleaning and maintenance of your business property can extend the life of assets like carpets, upholstery, and furniture. This not only saves money in the long run but also reduces the need for frequent replacements, benefiting the environment.

Professional cleaning services from SERVPRO® offer immediate benefits by creating a healthier, more productive, and impressive business environment. Additionally, taking proactive steps to disaster-proof your business is essential for its long-term success. By developing an emergency plan, safeguarding your property, and partnering with experts, you can protect your business from unforeseen events and ensure a smoother path to recovery if disaster does strike. Remember, at SERVPRO®, we're not just here for the unexpected; we're here to help you thrive every day.

Why Wear Personal Protective Equipment (PPE)?

4/6/2022 (Permalink)

Our technician sanitizing a commercial building in PPE

Personal protective equipment, commonly referred to as "PPE", is equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses. These injuries and illnesses may result from contact with chemical, radiological, physical, electrical, mechanical, or other workplace hazards. Personal protective equipment may include items such as gloves, safety glasses and shoes, earplugs or muffs, hard hats, respirators, or coveralls, vests and full body suits.

It is important at SERVPRO of Northeast Columbus that our technicians are as safe as possible while working for our wonderful customers so we can get the job done right and efficiently.  

Although it isn't the most fashionable outfit of the season, it is absolutely necessary in some situations!

Our SERVPRO Team protects ourselves so we can better serve you!

We Are Here To Help With Your Insurance Claim

2/17/2022 (Permalink)

Our team of professionals take the worry away with your claim.

When you experience an unexpected disaster in your home, you may not know how to handle it. After the shock is over, your first thought is “How am I going to pay for this?”. This is a common question homeowners ask themselves given the high cost of repairing water, fire, mold or trauma damage. Good news for you, our team of professionals is here to help eliminate that concern.

Here at SERVPRO of Northeast Columbus set ourselves apart from other restoration companies by how well we work with your insurance company. Our dedicated team of professionals understands the insurance industry. From knowing how the claims process works, to getting your claim submitted and your repairs covered. Many of our team members have a background in the insurance industry.

As one of the largest restoration and damage remediation companies in the country, we work with hundreds of insurance companies to help our customers get their claims processed quickly and fairly. Many insurance companies know that SERVPRO handles losses professionally and often recommend us to their policyholders.

SERVPRO of Northeast Columbus is here for you!

Our Mission Statement

1/20/2022 (Permalink)

SERVPRO Industries Vision statement is:

“To be the premier cleaning and restoration company in the world.”  

That statement could not be more true to those of us at SERVPRO of Northeast Columbus. Our goal and core values are to be the best of the best for our customers. This means requiring our technicians to become certified within the IICRC (Institute of Inspection, Cleaning and Restoration Certifications) standards. Whether our team is helping a customer who has had storm or fire damage or if we are cleaning carpet and upholstery, we strive to be the leader in the industry. 

This is why SERVPRO of Northeast Columbus should be your first and last choice for your cleaning and restoration needs. We are always “here to help.”

Call SERVPRO of Northeast Columbus today at 614-888-5700!

We Are Always Here To Help

12/28/2021 (Permalink)

We are dedicated to being "Faster to any size disaster".

Reconstructions Services In Columbus

12/28/2021 (Permalink)

SERVPRO of Northeast Columbus offers a full line of reconstruction services!

SERVPRO is known as a leader in the Cleanup & Restoration industry, but did you know that SERVPRO of Northeast Columbus also offers a full line of reconstruction options?  As a licensed general contractor, our team can provide a wide array of building services, both commercial and residential, to help restore your property to its preloss condition.  Some of these services include:

• Electrical and Portable Power Needs
• Roof Tarping and Repair
• Tile, Hardwood, and Linoleum Flooring Repair
• Plumbing
• Drywall Removal or Installation
• Painting

By utilizing one company for both your damage mitigation and building reconstruction needs, you can save both time and money for your repairs.  Serving central Columbus and the surrounding areas, SERVPRO of Northeast Columbus is Here to Help. For more information about our Reconstruction Division, give us a call at 614-888-5700.

SERVPRO Is Your One Stop Shop!

12/16/2021 (Permalink)

SERVPRO of Northeast offers a full line of reconstruction services! Call 614-888-5700 today.

SERVPRO is known as a leader in the Cleanup & Restoration industry, but did you know that SERVPRO of Northeast Columbus also offers a full line of reconstruction options?  As a licensed general contractor, our team can provide a wide array of building services, both commercial and residential, to help restore your property to its preloss condition.  Some of these services include:

• Electrical and Portable Power Needs
• Roof Tarping and Repair
• Tile, Hardwood, and Linoleum Flooring Repair
• Plumbing
• Drywall Removal or Installation
• Painting

By utilizing one company for both your damage mitigation and building reconstruction needs, you can save both time and money for your repairs.  Serving central Columbus and the surrounding areas, SERVPRO of Northeast Columbus is Here to Help. For more information about our Reconstruction Division, give us a call at 614-888-5700.

IICRC Certified Firm

4/1/2021 (Permalink)

Our SERVPRO Team is IICRC Certified!

SERVPRO of Northeast Columbus is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) create the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Northeast Columbus

SERVPRO of Northeast Columbus specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Our Compassionate SERVPRO Team Gives You A Five Star Experience Every Time!

2/17/2021 (Permalink)

Our goal is to go above and beyond for each and every one of our customers!

Guess who’s one of the most highly recommended restoration company in the Columbus area? That’s right, it’s us! We don’t need to toot our own horn, because we’ve got over 300 reviews between our two locations to do that for us. We are really proud of them, because we’ve worked really hard to make sure each and every one of those reviews is well earned. Our SERVPRO of Northeast Columbus Team strives hard to make sure every one of our customers has a five-star experience, no matter the size or type of job. Whether it’s a fire or a water loss, whether it’s a home or a commercial building. We want you to have the same experience no matter what, and if you aren’t happy, we aren’t happy! We want to make it right every time and ensure that you receive the same care and compassion that everyone else has.

Give our SERVPRO Team a call today at 614-888-5700!

Why Choose A Team Who Is IICRC Certified?

1/7/2021 (Permalink)

With the proper training, our SERVPRO Team sets themselves apart to serve you!

SERVPRO of Northeast Columbus is proud to be an IICRC certified firm. IICRC, or the Institute of Inspection Cleaning and Restoration Certification, is a non-profit organization for the cleaning and restoration industry. The goal of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, and restoration and installation industries. To accomplish this goal, the IICRC sets standards and certifications for inspection, cleaning, and restoration. The IICRC ensures that when consumers hire a certified firm or technician that they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry's "standard of care." The technicians of SERVPRO of Northeast Columbus sets themselves apart through training, experience, and comprehensive examination.

For more information about the IICRC, please visit https://www.IICRC.org/. 

Why Choose A Team Who Is IICRC Certified?

12/7/2020 (Permalink)

With the proper training, our SERVPRO Team sets themselves apart to serve you!

SERVPRO of Northeast Columbus is proud to be an IICRC certified firm. IICRC, or the Institute of Inspection Cleaning and Restoration Certification, is a non-profit organization for the cleaning and restoration industry. The goal of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, and restoration and installation industries. To accomplish this goal, the IICRC sets standards and certifications for inspection, cleaning, and restoration. The IICRC ensures that when consumers hire a certified firm or technician that they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry's "standard of care." The technicians of SERVPRO of Northeast Columbus sets themselves apart through training, experience, and comprehensive examination.

For more information about the IICRC, please visit https://www.IICRC.org/. 

Why Restore vs. Replacing

12/7/2020 (Permalink)

These items were able to be restored after a fire at a residential home.

When your home has been damaged by fire or water damage, our goal at SERVPRO of Northeast Columbus is to make your property "Like it never even happened," quickly and at the lowest cost to you.

Part of restoring your home and belongings is determining what items and structures can be saved utilizing our state of the art restoration techniques and equipment and what will ultimately have to be replaced. Insurance and restoration industry studies have concluded that restoring property after fire and water damage is less expensive than replacing. Restoring is also less disruptive to our clients, often allowing them to remain in their homes during the process and resume life as normal quickly.

As a preferred mitigation and restoration vendor for most major insurance companies, our SERVPRO Team is highly trained to determine when restoring can be accomplished with the high quality results that our clients deserve. This "restore" versus "replace" mentality can save money while preserving family heirlooms, keepsakes, and other items that are impossible or cost-prohibitive to replace.

If your home or business have been impacted by water or fire damage, call the professionals at SERVPRO of Northeast Columbus today at 614-888-5700.

Leave The Biohazard Jobs To Us

12/7/2020 (Permalink)

Our SERVPRO of Northeast Columbus team is highly trained to handle all of your bio-hazard needs.

SERVPRO of Northeast Columbus professionals are trained to safely and effectively removed bio-hazardous substances and prepare waste for proper disposal according to OSHA, EPA, along with state and local health regulations. We are equipped with the necessary safety equipment and cleaning products, our team can help turn unsafe environments into clean, safe homes, and offices.  

Bloodbourne Pathogens

SERVPRO professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO technicians thoroughly clean, disinfect, and deodorize the structure.

Crime Scene Residues

From fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues, SERVPRO professionals can clean and restore your property and contents.

Arson and Vandalism

SERVPRO professionals are recognized as leaders at helping property owners recover quickly from fire and water damage. SERVPRO also provides general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

Sewage Backup

Sewage backups and black water intrusions are more than nasty, smelly deposits- these damages also introduce harmful microorganisms into a structure. SERVPRO of Northeast Columbus professionals remove the sewage, contaminants and moisture, disinfecting as they clean. Our SERVPRO team help ensure the structure is properly cleaned, disinfected, and deodorized.

We are Your Local Cleaning Experts!

3/30/2020 (Permalink)

Our SERVPRO team is here to help!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Northeast Columbus at 614-888-5700!

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

What Our Customers Can Expect When They Call Our SERVPRO Team

2/12/2020 (Permalink)

Our team can help you resolve your emergency water extraction problems!

You can never plan for a water loss to occur in your home or business but it’s a good idea to keep handy the name and number of a local cleanup and restoration company like SERVPRO. A disaster like this may seem like the end of the world but to our SERVPRO team it’s just an average day. This is our specialty. Our job is to provide state-of-the-art service to our customers that are in need of water damage restoration experts.

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. That is why it is imperative to call SERVPRO as soon as possible, so our team can start extracting the water.

Here is what you can expect when our highly trained technicians arrive at your home or business.

INSPECTION

Within two hours of receiving the loss notification, our SERVPRO of Northeast Columbus restoration professionals will be on-site to help ensure your water damage is handled in accordance with the Institute of Inspection Cleaning and Restoration Certification (IICRC) Standards. Our team will inspect the affected areas to determine the extent of the water damage. We will review the inspection with you, answering any questions you may have before beginning the work.

EMERGENCY SERVICES

Our SERVPRO of Northeast Columbus professionals take the necessary steps to help protect your home or business, as well as personal property and other contents from further damage by extracting the excess water and preparing the affected area for drying. Once the area is prepared for drying, our technicians will then place our state-of-the-art drying equipment strategically in the area. Our team will explain the needed emergency services to you step-by-step and can assist you with filing an insurance claim, should you choose to file a claim. SERVPRO of Northeast Columbus is a preferred service provider for most major insurance companies such as Nationwide Insurance, State Farm, Allstate Insurance, Farmers Insurance and Grange Insurance. We always keep a great working relationship with our local Insurance Adjusters and Claims Agents.

MONITOR

To help ensure the structure and contents of your home or business are dried to the appropriate IICRC Standards, a SERVPRO of Northeast Columbus professional will monitor and document the drying process. These updates will be consistently communicated with you and when applicable, to your Insurance Adjuster or Claims Agent. Continuous monitoring allows our trained technicians to better understand how the property is drying, and the equipment can then be adjusted to dry the area quickly and more cost effectively. The length of drying does depend on the severity of the loss.

RESTORATION SERVICES

SERVPRO of Northeast Columbus will repair structural materials, reinstall carpers and cleaned affected areas of your property and contents. This is where our SERVPRO team lives up to our motto “Like it never even happened.” A final walk through of the property will be conducted with you to ensure your home or business was returned to its preloss condition.

When you contact SERVPRO of Northeast Columbus you can rest assured that you are in good hands and that we have you and your property’s best interest at heart.

To File A Claim Or Not To File A Claim

1/3/2020 (Permalink)

SERVPRO of Northeast Columbus works with your insurance company.

As a homeowner, renter or business owner it is important to fully understand your insurance policy. Every policy is different, with exclusions and named perils. Being knowledgeable about your insurance as much as possible will help you in deciding if it is necessary for you to file a claim in the event your home or place of business suffers water damage. Here are some things to consider before filing an insurance claim:

If the total amount of repairs is less than your deductible, avoid filing, especially if other claims have been filled in the last ten years.

If it is an uncovered loss, you are responsible for the mitigation and repairs, be aware of what is covered under your insurance.

Claim frequency could affect you in the form of non-renewal for being a high-risk.

If damage occurs due to lack of maintenance that is your own responsibility, do not submit a claim. But remember, continuously maintaining your home or business can get you better premiums in the future.

Ultimately, being aware of all exclusions and coverage limits is important by knowing your options in which direction you need to go to mitigate and repair damage that occurs on your home or business.

Leave The Drying Equipment On

12/5/2019 (Permalink)

Leaving the equipment running can ensure your property will dry efficiently.

When you call SERVPRO of Northeast Columbus to help restore your property after suffering a water damage, our professional technicians will place the appropriate equipment to dry out the area as quickly as possible. It is important to always following our instructions and keep the equipment running at all times. We realize that the equipment is noisy and can become bothersome if you remain in your home or still running your business during the restoration process, however, turning off the air movers and/or dehumidifiers can delay the drying time and can cause further damage to your property such as microbial growth. It is also important to note that oftentimes your insurance coverage will only pay for the drying equipment for a specific length of time, depending on the category of damage. Your SERVPRO of Northeast Columbus project manager will monitor the moisture readings of the equipment daily to determine the appropriate time for removal. If you have any concerns or questions about the drying equipment, be sure to speak to any of our helpful crew members.

Give SERVPRO of Northeast Columbus a call today at (614) 888-5700!

Reasons Your Carpet Smells

12/5/2019 (Permalink)

Call SERVPRO of Northeast Columbus if you sniff out a bad carpet odor.

Have you ever been sniffing around wondering where a certain smell is coming from? Then you realize it is coming from your carpet. If your carpet has a bad smell, consider these possibilities, it may require a professional carpet cleaning. Once you find the source of your carpet odor, you can decide the best treatment. 

• Moisture or dampness
  • Often times moisture can be trapped in the carpet and carpet pad leading to a musty odor. This can be caused by humidity, spills, potted plants dripping on them.
  • A flood in a finished basement can cause carpet odor. If the situation is not handled properly, continued moisture exposure can cause mildew and mold growth.
• Pet odor
  • When pets use your carpet as a bathroom, the smell can really linger around.
  • The smell of pet urine can sometimes return even after a carpet cleaning. This is due to the gases released by the bacteria that are digesting the urine.
  • The best solution for eliminating pet odors are dry carpet cleaning treatments or treatments that use enzymatic odor removal products.
• Cigarette smoke
  • If someone smokes inside the home, the carpet can hold in the cigarette smoke odor.
  • While the person living there may not notice the smell, but visitors will.
  • A professional carpet cleaning is suggested to remove the smell, but if the smoking was excessive, the carpet may need to be replaced.
• Old age
  • Carpeting is made from fibers that break down over time.
  • Carpet cleaning can't remove the old, musty smell from the carpet. It needs to be replaced.
  • Along with smell, old carpets start to release dust contributing to indoor allergies.
• Food and drink spills
  • Any food or drink spills on carpet can lead to odors.
  • Professional carpet cleaning is best to remove the smell.

Leave The Mold Remediation To Us

12/5/2019 (Permalink)

Mold found in a commercial property.

If you see visible mold on your residential or commercial property, do not disturb it. You can inadvertently spread the mold infestation throughout your home or business. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What To Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Northeast Columbus for mold remediation services.

What Not To Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services:

SERVPRO of Northeast Columbus specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business. Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If you discover mold in your home or business, call our professionals at SERVPRO of Northeast Columbus.

No Job Is Too Big Or Too Small For This SERVPRO Team

12/5/2019 (Permalink)

Call SERVPRO of Northeast Columbus if you experience a loss at your home or business.

No matter the size of your property's emergency disaster, SERVPRO of Northeast Columbus is available 24 hours a day, 7 days a week, 365 days a year to assist you. We treat all of our customers with respect and thoughtfulness, as we know that even though a job may seem "small" to us, it feels really big when it's happening to you! We treat even the smaller residential jobs with the same urgency that we do on a large commercial loss.

When it comes to larger property emergencies at a commercial building, our team is well equipped to get the job done! Not only do we have our team here in Columbus, we also have a warehouse full of equipment and crews ready to help out up in Cleveland. We have years of experience handling large floods that affect multiple floors of high rise buildings as well as large warehouses with hundreds of thousands of feet affected from a flood or infested with mold. 

Size doesn't matter to us! You can always trust in SERVPRO of Northeast Columbus to take care of your restoration needs.

Preventing Your Pipes From Freezing In Your Home

12/5/2019 (Permalink)

If you experience burst pipes in your home, call our SERVPRO of Northeast Columbus team.

As the temperature continues to drop, the risk of your pipes freezing and bursting rises. According to the Insurance Institute for Business and Home Safety, burst pipes is the leading cause of property damage during the winter, resulting in $5,000 or more worth of damage. Follow the tips below to prevent your pipes freezing.

• Keep your garage door closed, especially if your water supply lines are located in the garage.
• Open all kitchen cabinets and doors. This allows the warmer air to circulate around the plumbing, especially if you have sinks located on the exterior wall.
• Let cold water drip from your faucets. Running water through the pipes even a trickle can prevent pipes from freezing.
• Keep your thermostat at the same temperature during the day and night.
• If you plan on leaving, leave the heat set to no lower than 55 degrees.
• For long term, add insulation to your attic, basement, and crawl spaces. Insulation will maintain higher temperatures in those areas. And to prevent drafts, seal cracks and openings around windows, doors, and at sill plates, where the house rests on its foundation.

If you experience burst pipes in your home, call our SERVPRO of Northeast Columbus team.

Employee Breakfast

12/5/2019 (Permalink)

Our SERVPRO Family Employee Breakfast

With all the crazy disasters happening throughout the year, sometimes our employees don't have a chance to stop and bond with one another or even see each other around the office. That is why our SERVPRO team started putting on an Employee Breakfasts every month. It gives the employees a chance to take a break from their crazy work schedule, sit down and enjoy one anothers company before the work day starts. It also gives our owners a chance to recognize our employee's birthdays, work anniversaries and promotions.

Each breakfast consists of employees from all three of our franchises, SERVPRO of Northeast, Northwest and South Columbus. With our continuously growing team, we want each new employee to feel apart of our SERVPRO family.

We are so lucky to have such a great group of individuals that make our team successful!

Contents are Often Overlook in a Fire

12/6/2018 (Permalink)

Contents are often easily overlooked in a fire. Most homeowners or tenants, are worried about the damage and devastation that a fire calls to the property. They’re worried about their couch, they are worried about their vehicle and their wallet, but it’s easy to forget many of the little things that can add up and cost a lot of money to a customer. Here at SERVPRO of Northeast Columbus, we make every effort possible to restore every item an article in your home or property that has been damaged or effected by a fire. This includes all of your electronics, DVD collections, clothes, shoes and all other personal items and keepsakes that can be restored. We know that our customers are in an uncomfortable situation with any type of loss, so that’s where SERVPRO of Northeast Columbus comes in to deal help you deal with the devastation of your loss. We are #HereToHelp 

Please call us 24/7 (614) 888-5700

Food Drive

12/4/2018 (Permalink)

Food Drive Competition

Here at SERVPRO of Northeast Columbus we really do care about our community. We want to reach out to our neighbors and give back in every way possible. One of our SMRs, Brittany Washburn, decided that this year we were going to do a food drive to help get back to those who may be a need are hungry. The employees were divided up into six teams, she put together six boxes, and a point system to see who the winner was going to be. Each of us have a competitive spirit, and we all want to win. But the real winners in this effort, is obviously our community. We cannot wait until the results are tallied, and everyone we see who the winning team is going to be for this food drive. Our franchise owners, Ken Parker & Ron Pack, have decided to match our donation so this will double our efforts and go even further. We can’t wait to see just how much we can do to make an impact to end hunger. We know this effort is not going to solve every hunger problem, but we do hope that I can bring comfort in some way to our immediate community here in Columbus, Ohio.

Chili Cookoff

12/4/2018 (Permalink)

1st Annual Chili Cookoff

Our company is more than just an office, we are made up of individuals and people who enjoy what we do every single day. One of our office personnel, Tina, put together our first ever SERVPRO of Northeast Columbus chili cook off. We had six chefs enter the competition, but only one come out on top. Chris James, an estimator with us, used to be a chef in his prior life. Chris came our victorious with a great pot of chili that had a jalapeño kick to get first prize. Everyone was so happy to participate, and we look forward to making this an annual event for years to come here at the office. It’s great to work with a company that shows appreciation for their employees and let them have a little fun while at work!

Customer Service

12/4/2018 (Permalink)

Damaged Carpet

If you ever wonder what makes the difference between all of the contractors you can choose from, the answer is simple. It’s customer service! Here at SERVPRO of Northeast Columbus we strive to make every job the quickest and best quality that it can be. This picture is just a quick before and after photo of the small carpet patch to a much larger job. This is an example of the careful and attention to details that our project managers pour into your projects. Next time if you ever ask the question: Why SERVPRO? It’s because we care about every little detail of our work and your property. Our SERVPRO Corporate office has a 1-4-8 requirement for all SERVPRO job. Which means we must contact the customer within one hour, be on site within 4 hours and have the estimate to the adjuster in 8 business hours.

OHLA Conference

12/4/2018 (Permalink)

OHLA Conference

As a general contractor in Columbus Ohio, we at SERVPRO of Northeast Columbus have the privilege to be part of many organizations. This particular picture is from the OHLA year end conference which we participated in right before Thanksgiving. We are also part of BOMA, CAI, IREM, and many other organizations to keep our skills in line with what is important to you as the customer. We have developed many great relationships through these organizations, as well as learned how your industry has changed so that we may better serve you. If you’ve ever wondered Why SERVPRO? Then just realize you’re picking a contractor that pays to learn more about your industry. We should make every effort possible to be involved in these organizations, not only is sponsors, but to educate ourselves on the industry that is so important to our customers.

Keeping Warm This Winter

11/21/2018 (Permalink)

Keep Warm

Keeping Warm This Winter

As the winter season approaches and the temperature starts to drop more and more, we turn to anything that can keep us warm in our homes. From heating a certain room with our space heaters to cuddling up with your sweetheart in front of a warm fire, they can all potentially be dangerous. Here are some tips to keep you safe while turning up the heat.

Space Heater Safety Tips:

• Keep anything that can burn at least 3 feet away from your space heater. That includes bedding, furniture, and curtains.
• Create a 3-foot “kid free zone” around your space heaters and never use a space heater in a child’s bedroom.
• Never use extension cords.
• Turn off your space heater when going to bed or leaving the room.
• Never use a space heater in a wet or damp area unless it is specifically designed for it.
• Never put a space heater on the counter unless it is specifically designed for it.
• Install smoke and carbon monoxide alarms. Make sure they are tested monthly.
• Only purchase “UL Listed” heaters. This independent organization does safety tests.
• Never use gas or oil-burning space heaters inside. Those types of space heaters are only designed to be used outside or in open spaces like a tent or porch.
• Make sure to read and follow all of the manufacturer’s instructions before and during use.

Fireplace Safety Tips:

• Before starting a fire, make sure the damper or flue is open. Keeping this open will draw smoke out of the house. Using a flashlight to look up the chimney can check the damper. Never close the damper until the embers have completely stopped burning.
• Use dry or aged wood in your fire. With dried wood, it burns with less smoke and burns more evenly. If you use wet or green wood, this cause more smoke and contributes to soot buildup in the chimney.
• Smaller pieces of wood positioned on a grate burn faster and produce less smoke.
• Make sure to clean out ashes from any previous fires. The levels of ash at the base of the fireplace should be kept to 1 inch or less. A thicker layer restricts the air supply to logs, resulting in more smoke.
• You should get your chimney check annually by a professional. Even if the chimney is not due for cleaning, it is very important to check for animal nests or any other blockages that could prevent smoke from escaping.
• The area around your fireplace should be clear of anything that is potentially flammable.
• Never leave the fire in your fireplace unattended. Make sure the fire is out completely before going to bed or leaving the house.
• Install both a smoke and carbon monoxide detectors. Make sure to test them monthly and change the batteries at least once a year.
• Keep a fire extinguisher on hand.

Things to Look for in Your Basement

11/6/2018 (Permalink)

Danger in the basement from foundation settling

Undetected problems can cause major issues that will lead to mold forming in unseen areas. This is a picture of a main water line that runs into a house in a basement closet. The house, over time had some settling to the foundation which caused the main water line to bend. Eventually, that bent pipe cracked and led to water leaking and seeping into the finished basement area. The saturation started to grow mold underneath the carpet and alerted the homeowner to call SERVPRO of Northeast Columbus.

These types of problems are going to happen, and we perform remediation on these issues consistently. Here at SERVPRO of Northeast Columbus, we realize that basements, if not finished, are not the place you look on a consistent basis. We urge you to look for some of these mishaps that can be very costly to maintain your home or office. We understand that everything is not going to be detected in time. This homeowner was very lucky to have caught this when they did and to minimize the damage!

If you catch yourself not so lucky, SERVPRO of Northeast Columbus is #HereToHelp Give us a call 24/7 (614) 888-5700